Iaorana Agency holiday rental terms and conditions

Article 1. Rental period

The stay may not exceed the number of nights stated on the invoice without IAORANA AGENCY's written agreement. The full rental amount remains payable to IAORANA AGENCY if the CLIENT decides to shorten the stay.

The CLIENT may not claim any right to remain in the rented premises after the rental period specified in this agreement expires.

Article 2. Arrivals and departures

Compliance with check-in and check-out times

Standard check-in and check-out times are as follows: in Tahiti, check-in from 3 pm and check-out before 11 am; in Moorea, check-in from 2 pm and check-out before 10 am.

The CLIENT and all occupants must comply with the check-in and check-out times stated in the booking. Unless the agency has given prior written agreement, they may neither take possession of the property before the contractual check-in time nor occupy it after the contractual check-out time. By that time, all occupants and their personal belongings must have left the property, and the keys must have been returned in accordance with the instructions provided.

Self check-in and reading the instructions

The CLIENT must read the messages relating to their booking and the check-in and check-out instructions. Before travelling, they must save or print the information needed to access the property so that it can be consulted without an Internet connection. Any missing or unclear information must be reported to the agency as soon as possible before arrival.

Where complete, accurate and usable instructions have been provided in good time and the access system is working, the CLIENT’s failure to read or save that information does not, in itself, constitute a failure by the agency to make the property available.

Check-in is self-service in accordance with the arrangements communicated. The agency does not provide an overnight on-call service after 9 pm and before 8 am, Tahiti time (UTC−10). For Abritel bookings, requests concerning access to the property are handled within the timeframes required by the platform.

These provisions limit neither the agency’s liability for a breach of its obligations nor the CLIENT’s statutory rights.

In-person check-in:

Check-in is available from 3 pm (2 pm for Moorea). When booking, we will ask you to specify your exact arrival time so that we can arrange the most suitable way for you to access the property. The tenant must inform us of the precise arrival time so that arrangements can be made.

The agreement sent to you will include directions and the contact number to use if you are delayed. If arrival must take place after 6 pm, an additional charge may be applied.

Departure:

Check-out and key return must take place before 11 am ( 10 am for Moorea)

IAORANA AGENCY has 15 days to inspect the premises and check that their condition matches the departure condition report.

Article 3. Booking amount and payment

Please refer to your invoice or rental agreement for the amount of your booking.

— Booking deposit:

A deposit of 50% (fifty per cent) of the rental amount, excluding taxes and fees, must be paid when booking to confirm the reservation. The balance is due no later than 30 days before arrival. Payment may be made:

By credit card through a secure payment link;
By local cheque payable to SARL A2G GROUP – IAORANA AGENCY;
By bank transfer:
BANQUE DE TAHITI — Account holder: IAORANA AGENCY

— Branch: AGENCE JEAN BREAUD

12239 00001 39627901000 66

BIC : CEPAPFTP - IBAN FR76 1223 9000 0139 6279 0100 066

For payment by bank transfer or cheque, the reservation will be held for 72 hours pending payment. If payment is not made within 72 hours, the hold expires and the property's availability is no longer guaranteed. Any bank charges are payable by the CLIENT.

— Balance:

The balance must be paid no later than 30 days before arrival.

— Bookings made less than 30 days before arrival:

The total rental amount must be paid in full at the time of booking to confirm the reservation.

Once payment has been received, an email will confirm the reservation and its details.

No keys or check-in information will be provided until your stay has been paid for in full.

Unless otherwise stated, our prices include:

Water, gas and electricity consumption within reasonable and responsible use and/or a predetermined allowance proportional to the length of stay and the property’s capacity.

Cleaning before your arrival;
Telephone assistance during your stay;
Household linen and its laundering at the end of your stay;
Internet access, where available.
* All rates are subject to change without notice.

Electricity consumption

Regardless of the length of stay, the CLIENT undertakes to use electricity reasonably, in particular by switching off air conditioning when away and keeping doors and windows closed while it is operating.

Consumption reaching or exceeding 150% of the property’s average daily consumption over the previous six months, adjusted to the length of stay, is considered excessive. The reference value is communicated to the CLIENT before booking.

Consumption is checked using meter readings taken on arrival and departure or, failing this, metering or energy monitoring data allowing consumption during the stay to be identified separately. Consumption above the threshold will be charged at the actual cost of electricity, with supporting documents and a detailed calculation.

The absence of individual meter readings does not release the CLIENT from the consequences of excessive use: additional costs directly attributable to such use may be claimed where they are established and quantified by objective evidence.

— Security deposit

In addition to the rent, the CLIENT must provide IAORANA AGENCY with a security deposit by credit card authorisation or a cheque drawn on a Polynesian bank. This deposit is due when booking.

The bank card used to pay for the booking will be used as the payment method to cover the security deposit amount in the event of damage or excessive electricity consumption.

The security deposit covers any repairs or restoration required after the CLIENT's departure. It must not be treated as part-payment of the rent.

If no damage is found during the departure inspection, which IAORANA AGENCY reserves the right to carry out within 15 days of departure, the deposit will be returned to the CLIENT no earlier than 7 days and no later than 15 days after departure. If provided by cheque, it will be returned by post at the CLIENT's expense or destroyed within 15 days of departure.

If damage is found, the remaining deposit will be returned to the CLIENT after deduction of restoration costs plus 10%, within a maximum of 3 months after departure.

The cost of restoration will be agreed between IAORANA AGENCY and the CLIENT based on the provider's quotation. The CLIENT undertakes to pay any amount exceeding the security deposit.

— Household and bed linen*:

Where items are missing or damaged, the following amounts will be charged:

Charge per item:

Double bed sheet — €34 or XPF 4,050

White bath towel — €15 or XPF 3,500

Large beach towel — €42 or XPF 5,000

Blanket, duvet or bedspread — €200 or XPF 23,866

Small white towel — €6 or XPF 695

Pillowcase — €10 or XPF 415

Bath mat — €8 or XPF 950

Table napkin — €5 or XPF 210

Tea towel — €5 or XPF 210

* Some items may not be provided at your rental. The CLIENT must check the property's inventory on arrival.

In addition to the replacement cost of missing linen, a fixed XPF 5,000 charge will apply for the trip required to purchase the missing item.

Article 4. IAORANA AGENCY's obligations

IAORANA AGENCY's principal obligations are:

— To provide the CLIENT with accommodation in good usable condition.

— To ensure the CLIENT's peaceful enjoyment of the accommodation. IAORANA AGENCY cannot be held responsible for defects, hidden faults or the owner's failure to comply with applicable requirements.

Article 5. CLIENT obligations and compliance with house rules

Occupancy and prohibition of subletting

The property is reserved for the private accommodation of the CLIENT and declared occupants, for a holiday or business stay, within the authorised occupancy limit. Any booking on behalf of a third party must be notified to the agency before arrival, together with the occupants’ identities. Any additional or replacement occupant requires the agency’s prior written agreement.

The CLIENT undertakes to use the property responsibly, peacefully and with care. Any subletting, in whole or in part, transfer of the booking or provision of the property to unauthorised persons is prohibited, as is the operation of the premises for commercial, craft or professional activities and the organisation of parties or events.

If the authorised occupancy limit is exceeded, IAORANA AGENCY will refuse access to the additional persons.

Pets are accepted only where their presence was requested and approved when booking.

The CLIENT accepts the premises in their current condition and must maintain them throughout the agreement. The CLIENT is responsible for damage and loss occurring during the agreement in areas for their exclusive use, unless they prove that it resulted from force majeure, IAORANA AGENCY's fault or third parties whom they did not admit to the accommodation.

All our rentals are NON-SMOKING.

The CLIENT alone bears the cost of replacing, repairing or servicing equipment or accessories if responsible for their loss or deterioration. All damage caused by the CLIENT during the stay, whether intentional or not, will be charged to them.

The CLIENT may not bring a claim against IAORANA AGENCY in the event of theft or deterioration within the rented premises.

IAORANA AGENCY cannot be held responsible for interruptions to water, gas or electricity, theft of or damage to personal belongings, or disturbances caused by neighbours.

The CLIENT and accompanying guests undertake not to disturb other residents of the building, neighbourhood or development, or their neighbours generally. Building and co-ownership rules apply to the CLIENT. By renting through IAORANA AGENCY, the CLIENT agrees to comply with those rules and the property's house rules.

The CLIENT also undertakes not to interfere with neighbours' peaceful enjoyment. Music equipment, radios and televisions must be kept at a volume that does not disturb neighbours. Noise of any kind is prohibited from 8 pm to 7 am. The CLIENT must not do anything or use any machine or equipment that disturbs neighbours through odours, dirt, vibration, shaking, voices or any other nuisance.

Failure to comply with these shared rules will result in early termination of the rental agreement, without entitlement to any refund, including a partial refund.

The CLIENT must return the property in the condition in which it was found on arrival: clean it, put away clean dishes, empty bins and the refrigerator, switch off lights and appliances, gather and check the supplied linen, and return any moved furniture to its original position.

The property must be returned as clean as it was when handed over to the CLIENT.

Otherwise:

— A fixed charge of €200 or XPF 25,000 will apply, in addition to end-of-stay cleaning charges, if the property is left demonstrably dirty and untidy, as recorded in photographs.

— A fixed charge of €50 or XPF 6,000 will apply if the CLIENT fails to empty the refrigerator and/or take out the rubbish.

Article 6. Condition report and inventory

The property is provided in good condition. The CLIENT has 48 hours after entering the property to report any defect or problem. If the CLIENT makes no report within that period, any damage will be considered their responsibility and charged accordingly.

Article 7. Insurance

The CLIENT undertakes to hold insurance and, on request, provide IAORANA AGENCY with evidence of personal liability insurance covering damage caused by carelessness or negligence, or holiday rental liability insurance.

If the CLIENT cannot provide evidence of personal liability insurance, they must take out comprehensive insurance and provide proof. IAORANA AGENCY offers this service for an additional charge.

Article 8. Changes and cancellation

Changes to your booking:
These are changes to the arrival or departure date.

Cancellation of your booking:
If the CLIENT cancels this holiday rental agreement, they must notify IAORANA AGENCY as soon as possible by registered letter with acknowledgement of receipt or by email. Cancellations and changes are not accepted by telephone.

For standard-rate bookings, if you cancel at least 31 days before arrival, we will refund all payments in full. If you cancel 30 days or less before arrival, the stay is non-refundable.
Please email us to request a date change. Changes are subject to availability and a €50 fee. Promotional bookings cannot be changed or refunded.
Stays that have begun and no-shows are non-refundable.

The CLIENT may take out cancellation insurance for reimbursement in the event of force majeure. On receipt of cancellation, this agreement will be terminated automatically and IAORANA AGENCY may make the property available again.

Cancellation by IAORANA AGENCY:
If unforeseen circumstances such as fire, damage, burglary or sale make the property unavailable, IAORANA AGENCY undertakes to relocate you to a property of the same or a higher category, as close as possible to your original choice, without changing your dates or price. If relocation is not possible, all sums received by us will be refunded. No compensation claim may be made against IAORANA AGENCY.

Article 9. Termination of the agreement

This agreement will be terminated automatically and IAORANA AGENCY may make the property available again:

if the CLIENT has not arrived by 6 pm on the scheduled arrival date and has not notified the agency of a delay;
if the CLIENT has not paid the balance or security deposit at least 30 (thirty) days before arrival;
if the CLIENT terminates the agreement;
if the building or co-ownership rules are not respected.

Article 10. Fixed compensation in the event of proceedings

The CLIENT will bear the cost of all procedural steps in proceedings arising from their fault.

Article 11. Dispute resolution

Any dispute concerning these terms or their application falls exclusively within the jurisdiction of the courts of French Polynesia.

Article 12. Address for service

For the performance of this agreement and any subsequent matters, the parties elect their addresses for service at the registered offices and residences stated above.