Iaorana Agency holiday rental terms and conditions

Article 1. Rental period

The stay may not exceed the number of nights stated on the invoice without IAORANA AGENCY's written agreement. The full rental amount remains payable to IAORANA AGENCY if the CLIENT decides to shorten the stay.

The CLIENT may not claim any right to remain in the rented premises after the rental period specified in this agreement expires.

Article 2. Arrivals and departures

Arrival:

Arrival is scheduled between 3 pm (or 2 pm for certain properties) and 6 pm. When booking, we will ask you to specify your exact arrival time so that we can arrange the most suitable way for you to access the property. The tenant must inform us of the precise arrival time so that arrangements can be made.

The agreement sent to you will include directions and the contact number to use if you are delayed. If arrival must take place after 6 pm, an additional charge of €30 to €100, depending on the property, will apply.

Departure:

Check-out and key return must take place before 11 am, or 10 am for certain properties.

IAORANA AGENCY has 15 days to inspect the premises and check that their condition matches the departure condition report.

Failure to return the keys or provide the condition report signed by you may result in legal proceedings. Lost keys are charged at €100.

Article 3. Booking amount and payment

Please refer to your invoice for the amount of your booking.

— Booking deposit:

A deposit of 50% (fifty per cent) of the total rental amount must be paid when booking to confirm the reservation. The balance is due no later than 7 days before arrival. Payment may be made:

By credit card through a secure payment link;
By local cheque payable to SARL A2G GROUP – IAORANA AGENCY;
By bank transfer:
BANQUE DE TAHITI — Account holder: SARL A2G GROUP – IAORANA AGENCY

— Branch: AGENCE JEAN BREAUD

12239 00001 39627901000 66

BIC : CEPAPFTP - IBAN FR76 1223 9000 0139 6279 0100 066

For payment by bank transfer or cheque, the reservation will be held for 72 hours pending payment. If payment is not made within 72 hours, the hold expires and the property's availability is no longer guaranteed. Any bank charges are payable by the CLIENT.

— Balance:

The balance must be paid no later than 7 days before arrival.

— Bookings made shortly before arrival:

The total rental amount must be paid in full at the time of booking to confirm the reservation.

Once payment has been received, an email will confirm the reservation and its details.

No keys will be provided until your stay has been paid for in full.

Unless otherwise stated, our prices include:

Water and gas consumption;
Electricity within a predetermined allowance proportional to the length of stay and the property's capacity*:
* Monthly allowance by property type:

— Studio or one-bedroom apartment: XPF 12,000/month (less than 10 kWh/day)

— Two- or three-bedroom property: XPF 20,000/month, or XPF 25,000 for a house (less than 15 kWh/day)

— Four or more bedrooms: XPF 30,000/month, or XPF 35,000 for a house (less than 25 kWh/day)

Excess consumption will be charged separately. Meter readings will be taken on arrival and departure.

* Reference price per kWh: XPF 60

Cleaning before your arrival;
Telephone assistance during your stay;
Household linen and its laundering at the end of your stay;
Internet access, where available.
* All rates are subject to change without notice.

— Security deposit

In addition to the rent, the CLIENT must provide IAORANA AGENCY with a security deposit by credit card authorisation or a cheque drawn on a Polynesian bank. This deposit is due when booking.

It will not be charged to the CLIENT's account, subject to the departure inspection.

The CLIENT must complete and sign a security deposit document entitled “Credit card debit authorisation” at the time of booking, or send us a local cheque.

If this document is not signed, the card used to pay for the booking will be used to cover the security deposit in the event of damage or excessive electricity consumption.

The security deposit covers any repairs or restoration required after the CLIENT's departure. It must not be treated as part-payment of the rent.

If no damage is found during the departure inspection, which IAORANA AGENCY reserves the right to carry out within 15 days of departure, the deposit will be returned to the CLIENT no earlier than 7 days and no later than 15 days after departure. If provided by cheque, it will be returned by post at the CLIENT's expense or destroyed within 15 days of departure.

If damage is found, the remaining deposit will be returned to the CLIENT after deduction of restoration costs plus 10%, within a maximum of 3 months after departure.

The cost of restoration will be agreed between IAORANA AGENCY and the CLIENT based on the provider's quotation. The CLIENT undertakes to pay any amount exceeding the security deposit.

— Household and bed linen*:

Where items are missing or damaged, the following amounts will be charged:

Charge per item:

Double bed sheet — €34 or XPF 4,050

White bath towel — €15 or XPF 3,500

Large beach towel — €42 or XPF 5,000

Blanket, duvet or bedspread — €200 or XPF 23,866

Small white towel — €6 or XPF 695

Pillowcase — €10 or XPF 415

Bath mat — €8 or XPF 950

Table napkin — €5 or XPF 210

Tea towel — €5 or XPF 210

* Some items may not be provided at your rental. The CLIENT must check the property's inventory on arrival.

In addition to the replacement cost of missing linen, a fixed XPF 5,000 charge will apply for the trip required to purchase the missing item.

Article 4. IAORANA AGENCY's obligations

IAORANA AGENCY's principal obligations are:

— To provide the CLIENT with accommodation in good usable condition.

— To ensure the CLIENT's peaceful enjoyment of the accommodation. IAORANA AGENCY cannot be held responsible for defects, hidden faults or the owner's failure to comply with applicable requirements.

Article 5. CLIENT obligations and compliance with house rules

The CLIENT undertakes to use the property privately during their holiday or business stay. It may not be used for commercial, craft or professional activities, or for any event or party.

The property must be occupied by the signatory to the agreement and their accompanying guests, used responsibly and within its stated capacity. Otherwise, IAORANA AGENCY reserves the right to refuse access on arrival.

Pets:

Pets are accepted only where their presence was requested and approved when booking.

The CLIENT accepts the premises in their current condition and must maintain them throughout the agreement. The CLIENT is responsible for damage and loss occurring during the agreement in areas for their exclusive use, unless they prove that it resulted from force majeure, IAORANA AGENCY's fault or third parties whom they did not admit to the accommodation.

All our rentals are NON-SMOKING.

The CLIENT alone bears the cost of replacing, repairing or servicing equipment or accessories if responsible for their loss or deterioration. All damage caused by the CLIENT during the stay, whether intentional or not, will be charged to them.

The CLIENT may not bring a claim against IAORANA AGENCY in the event of theft or deterioration within the rented premises.

IAORANA AGENCY cannot be held responsible for interruptions to water, gas or electricity, theft of or damage to personal belongings, or disturbances caused by neighbours.

The CLIENT and accompanying guests undertake not to disturb other residents of the building, neighbourhood or development, or their neighbours generally. Building and co-ownership rules apply to the CLIENT. By renting through IAORANA AGENCY, the CLIENT agrees to comply with those rules and the property's house rules.

The CLIENT also undertakes not to interfere with neighbours' peaceful enjoyment. Music equipment, radios and televisions must be kept at a volume that does not disturb neighbours. Noise of any kind is prohibited from 8 pm to 7 am. The CLIENT must not do anything or use any machine or equipment that disturbs neighbours through odours, dirt, vibration, shaking, voices or any other nuisance.

Failure to comply with these shared rules will result in early termination of the rental agreement, without entitlement to any refund, including a partial refund.

The CLIENT must return the property in the condition in which it was found on arrival: clean it, put away clean dishes, empty bins and the refrigerator, switch off lights and appliances, gather and check the supplied linen, and return any moved furniture to its original position.

The property must be returned as clean as it was when handed over to the CLIENT.

Otherwise:

— A fixed charge of €200 or XPF 25,000 will apply, in addition to end-of-stay cleaning charges, if the property is left demonstrably dirty and untidy, as recorded in photographs.

— A fixed charge of €50 or XPF 6,000 will apply if the CLIENT fails to empty the refrigerator and/or take out the rubbish.

Article 6. Condition report and inventory

The property is provided in good condition. The CLIENT has 48 hours after entering the property to report any defect or problem. If the CLIENT makes no report within that period, any damage will be considered their responsibility and charged accordingly.

Article 7. Insurance

The CLIENT undertakes to hold insurance and, on request, provide IAORANA AGENCY with evidence of personal liability insurance covering damage caused by carelessness or negligence, or holiday rental liability insurance.

If the CLIENT cannot provide evidence of personal liability insurance, they must take out comprehensive insurance and provide proof. IAORANA AGENCY offers this service for an additional charge.

Article 8. Changes and cancellation

Changes to your booking:
These are changes to the arrival or departure date.

Cancellation of your booking:
If the CLIENT cancels this holiday rental agreement, they must notify IAORANA AGENCY as soon as possible by registered letter with acknowledgement of receipt or by email. Cancellations and changes are not accepted by telephone.

Notice periods, changes and refunds:
Notice periods, changes and refunds:
— More than 30 days before arrival: changes and cancellation subject to a fee.
— 30 days or less before arrival: changes subject to a fee; non-refundable.
* Changes are subject to availability. Stays that have begun and no-shows cannot be refunded, even partially.
Amendment fee: €50
Cancellation fee: 3% of invoiced amounts
** Promotional bookings CANNOT BE CHANGED OR REFUNDED. **

The CLIENT may take out cancellation insurance for reimbursement in the event of force majeure. On receipt of cancellation, this agreement will be terminated automatically and IAORANA AGENCY may make the property available again.

Cancellation by IAORANA AGENCY:
If unforeseen circumstances such as fire, damage, burglary or sale make the property unavailable, IAORANA AGENCY undertakes to relocate you to a property of the same or a higher category, as close as possible to your original choice, without changing your dates or price. If relocation is not possible, all sums received by us will be refunded. No compensation claim may be made against IAORANA AGENCY.

Article 9. Termination of the agreement

This agreement will be terminated automatically and IAORANA AGENCY may make the property available again:

if the CLIENT has not arrived by 6 pm on the scheduled arrival date and has not notified the agency of a delay;
if the CLIENT has not paid the balance or security deposit at least 30 (thirty) days before arrival;
if the CLIENT terminates the agreement;
if the building or co-ownership rules are not respected.

Article 10. Fixed compensation in the event of proceedings

The CLIENT will bear the cost of all procedural steps in proceedings arising from their fault.

Article 11. Dispute resolution

Any dispute concerning these terms or their application falls exclusively within the jurisdiction of the courts of French Polynesia.

Article 12. Address for service

For the performance of this agreement and any subsequent matters, the parties elect their addresses for service at the registered offices and residences stated above.